Customer support representative smiling at a desk in a bright office.

Here to Support You,

Every Step of the Way

Contact Us – We’re Here to Help

Got a question about a product? Looking for a specific part? Whether you’re a professional mechanic or someone who prefers to handle repairs yourself, we’re your trusted partner in keeping your vehicle running right.

Phone Support


Direct Line (Call or Text): (780) 680‑3193

Toll-Free: (888) 920-3141

Email Support


We typically respond to emails within 24 hours.

Send your message to: info@partsprime.ca

Customer Service Hours



Monday–Saturday:
9:00 AM – 5:00 PM

Sunday: Closed

Get in Touch with Us

Have a question about a part? Need help identifying the right component for your vehicle or tracking an order? Our PartsPrime Support Team is here to help.

Just fill out the form — we'll review your message and get back to you as soon as possible.