FAQ – Frequently Asked Questions
Welcome to the FAQ section of PartsPrime.ca — where clarity meets convenience. We’ve gathered our most frequently asked questions to save you time and give you confidence throughout your shopping experience.
Product & Compatibility
Use our Year / Make / Model search tool at the top of the page. Simply select your car's details, and we’ll show you only the parts that match.
We likely have it — even if it’s not listed yet. Just email us the vehicle specs and part details at info@partsprime.ca, and we’ll get back to you within 24 hours.
All parts we sell are brand-new aftermarket parts that meet or exceed OEM quality standards.
Yes. Whether it’s a mirror or brake assembly, we ship all parts with required components — no guesswork, no missing brackets.
We include detailed fitment specs on every product page. If you’re unsure, our team can verify fitment for you via email.
Shipping & Delivery
Most orders ship within 1–2 business days. Delivery typically takes 2–5 days across Canada, depending on your location.
Yes, we deliver to all provinces and territories.
We pass along only the discounted shipping rates we negotiate with our couriers. You’ll never be overcharged for delivery.
Absolutely. You’ll receive a tracking link via email once your order ships.
Contact us within 3 business days. We’ll help file a claim or ship a replacement as fast as possible.
Billing & Payments
Visa, Mastercard, AMEX, Apple Pay, PayPal, and Shop Pay. All are processed securely via PCI-compliant providers.
Yes. We never store card information, and all transactions are encrypted with SSL.
Yes. All prices are displayed and charged in CAD.
Applicable taxes are calculated based on your postal code and added at checkout.
Returns & Refunds
You have 30 days to return an unused, uninstalled item in its original packaging. Request authorization via email first —unauthorized returns will not be accepted.
Yes, minus shipping and restocking fees (if applicable). Refunds are processed within 3–10 business days after inspection.
We don’t offer direct exchanges. Please return the item and place a new order.
Customer Support & General
Email us at info@partsprime.ca or call +1 (780) 680‑3193 during business hours (Mountain Time).
Yes — subscribe to our newsletter to stay updated on sales,bundles, and promo codes.
No, we do not offer installation services, but our parts are designed for easy fitment by professionals or experienced DIYers.