FAQ – Frequently Asked Questions

Use our Year / Make / Model search tool at the top of the page. Simply select your car's details, and we’ll show you only the parts that match.

We likely have it — even if it’s not listed yet. Just email us the vehicle specs and part details at info@partsprime.ca, and we’ll get back to you within 24 hours.

All parts we sell are brand-new aftermarket parts that meet or exceed OEM quality standards.

We include detailed fitment specs on every product page. If you’re unsure, our team can verify fitment for you via email.

Yes. All products include a 1-year warranty against manufacturing defects.

Delivery typically takes 1–5 business days across Canada and the United States, depending on your location.
Delivery times are estimates and are not guaranteed. Delays may occur due to carrier operations, weather conditions, or circumstances beyond our control.

Shipping costs vary based on your location and order details.
We work with trusted shipping carriers to offer competitive shipping rates and
fast, reliable delivery for each order.
Any applicable shipping charges are clearly displayed at checkout before
payment and based on your delivery address and postal code.
Additional charges may apply for certain remote or hard-to-reach locations.
If needed, we’ll contact you for confirmation before shipping.

Absolutely. You’ll receive a tracking link via email once your order ships.

Contact us within 3 business days. We’ll help file a claim or ship a replacement as fast as possible.

Visa, Mastercard, AMEX, Apple Pay, PayPal, and Shop Pay. All are processed securely via PCI-compliant providers.

Yes. We never store card information, and all transactions are encrypted with SSL.

You have 90 days from the order date to return an unused, uninstalled item in its original packaging. Request authorization via email first — unauthorized returns will not be accepted.

Returns may be subject to a restocking fee. Shipping charges (if paid) are non-refundable.
Please refer to our Returns & Refunds Policy for full details.
Refunds are processed within 3–10 business days after inspection.

We don’t offer direct exchanges. Please return the item and place a new order.

You can reach us by email at info@partsprime.ca or by calling or texting +1 (780) 680-3193 during business hours.

Yes — subscribe to our newsletter to stay updated on sales, bundles, and promo codes.

No, we do not offer installation services, but our parts are designed for easy fitment by professionals or experienced DIYers.