Shipping Policy – PartsPrime.ca

At PartsPrime, we understand how important fast, safe, and affordable shipping is.
That’s why we work with trusted shipping carriers to provide competitive shipping rates, clear delivery timelines, and transparent shipping policies for orders shipped within Canada.

Processing Time

All orders are typically processed within 1–2 business days. Orders placed on weekends or statutory holidays will be processed on the next business day.

Delivery Time

Standard delivery typically takes 1–5 business days across Canada, depending on your location.
Rural or remote areas may experience slightly longer delivery times.

Shipping Rates

Shipping rates vary based on your location and order details.
We work with trusted shipping carriers to offer competitive shipping rates and reliable delivery within Canada.
Any applicable shipping charges are clearly displayed at checkout before payment and based on your delivery address and postal code.
In rare cases involving remote or hard-to-reach areas, additional arrangements may be required. If so, we will contact you before shipping.

Carriers

We use trusted national carriers including Purolator, FedEx, Loomis Express, and UPS. Carrier selection depends on your location and the shipping method selected at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and link. You can follow the delivery status using your chosen carrier’s online tracking tool.

Shipping Address Accuracy

Please double-check your shipping address before placing your order. PartsPrime is not responsible for delays or losses caused by incorrect or incomplete address details provided by the customer.

Damaged or Lost Shipments

If your order is lost or arrives damaged, please contact us within 3 business days of delivery. We will assist in filing a claim with the carrier and arrange for a replacement or refund as appropriate.

Questions or Concerns

If you have any questions or concerns about shipping, please visit our Contact Us page to submit your inquiry, or reach out to us at:

Company Locations

Head Office – Vancouver:
Suite 437, 2030 Marine Drive
North Vancouver, BC V7P 1V7, Canada

Secondary Office – Edmonton:
Suite 3400, 10180–101 Street
Edmonton, AB T5J 3S4, Canada

Email: info@partsprime.ca
Direct line (Call or Text): (780) 680-3193
Toll-Free: (888) 920-3141