Privacy policy

Privacy Policy – PartsPrime.ca

Effective Date

May 2025

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, billing and shipping address, phone number, email address, and payment details
  • Device and Technical Information: IP address, browser type, device type, operating system, time zone, location, cookies, and site usage behavior
  • Order and Transactional Information: Products purchased, cart contents, checkout behaviour, transaction history, and customer service interactions
  • Marketing Preferences: Email opt-in status, open and click rates on promotional emails, survey responses (if provided)

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide support and respond to your inquiries
  • Send you order updates, invoices, and shipping details
  • Notify you about promotions, offers, or important service updates (if you opt in)
  • Improve the performance and security of our website
  • Detect fraud, abuse, and technical issues

Consent

By using our website, providing personal information, or completing a transaction, you consent to our collection and use of your information as outlined in this Privacy Policy. You may withdraw your consent at any time by contacting us.

Cookies and Similar Technologies

Our website uses cookies, pixel tags, and other tracking technologies to personalize your experience and help us analyze traffic. We may use:

  • Essential Cookies: Enable cart functionality and secure browsing
  • Analytics Cookies: Monitor site usage and performance (e.g., Google Analytics)
  • Marketing Cookies: Deliver relevant ads and promotions

You can manage cookie settings via your browser or device preferences. Disabling some cookies may impact site functionality.

Sharing Your Information

We do not sell or rent your data. However, we may share information with trusted service providers who perform functions on our behalf:

  • Shopify: Our e-commerce platform
  • Payment Processors: To securely process payments
  • Shipping Couriers: To fulfill and deliver your orders
  • Email & Ad Platforms: To send newsletters or promotions (with consent)

All third parties are contractually bound to handle your data securely and in compliance with applicable privacy laws.

Data Storage and Location

Your data may be stored in secure servers located in Canada or other jurisdictions, depending on our service providers. We ensure that such providers comply with privacy frameworks like PIPEDA, GDPR (where applicable), and other relevant standards.

Data Security

We take reasonable precautions to protect your data using encryption, secure server technology (SSL), access controls, and regular audits. Despite best efforts, no method of transmission over the internet is 100% secure, and we encourage you to take basic precautions when using online services.

Your Rights and Choices

As a Canadian resident, you have the right to:

  • Access and review your personal information
  • Correct or update inaccurate information
  • Request deletion of your data (subject to legal or transactional obligations)
  • Withdraw consent for marketing communications

To exercise these rights, please visit our Contact Us page and submit your request there.

Children's Privacy

Our website and services are intended for users aged 16 and older. We do not knowingly collect or solicit personal information from children. If we become aware that a child has submitted personal data, we will delete it immediately.

Third-Party Links

Our site may contain links to third-party websites or apps. We are not responsible for the privacy practices, policies, or content of those external sites.

Retention of Data

We retain personal data for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. Data no longer needed is securely deleted or anonymized.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect updates in our practices or legal obligations. Changes will be posted on this page with an updated effective date. We encourage you to review it regularly.

Contact Us

If you have questions or concerns about your privacy or our policies, please visit our Contact Us page.

Company Locations

Head Office – Vancouver:
Suite 437, 2030 Marine Drive
North Vancouver, BC V7P 1V7, Canada

Secondary Office – Edmonton:
Suite 3400, 10180–101 Street
Edmonton, AB T5J 3S4, Canada

Email: info@partsprime.ca
Direct Line (Call or Text): (780) 680-3193
Toll-Free: (888) 920-3141